Terms of Service

1. Introduction & Acceptance

Welcome to Convy Living ("we", "our", "us"). By accessing or using our website, platform, or any related services — including placing orders, creating an account, or engaging with our partner programme — you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

If you do not agree with any part of these Terms, you must not use our platform. Continued use of the platform after any revision constitutes your acceptance of the updated Terms.

2. Definitions

• "Platform" refers to the Convy Living website and all associated digital services, portals, and applications.
• "User" refers to any individual or entity that accesses or uses the Platform.
• "Client" refers to a registered customer who has placed, or intends to place, an order.
• "Partner" refers to a business enrolled in the Convy Living Partners Programme.
• "Order" refers to a confirmed purchase of one or more products through the Platform or via a CSR-assisted process.
• "Products" refers to furniture and related items manufactured or supplied by Convy Living.
• "Content" refers to all text, images, designs, specifications, and other material published on the Platform.

3. Use of the Platform

You agree to use the Platform only for lawful purposes and in a manner consistent with these Terms. You must not:

• Attempt to gain unauthorised access to any part of the Platform, its servers, or databases.
• Use automated scraping tools, bots, or scripts to extract data or content from the Platform.
• Submit false, misleading, or fraudulent information in any form, enquiry, or order.
• Impersonate any person, entity, or Convy Living representative.
• Use the Platform to transmit spam, malware, or any unsolicited commercial communications.
• Interfere with the proper functioning of the Platform or any connected services.

We reserve the right to suspend or terminate access for any User who violates these rules, at our sole discretion and without prior notice.

4. Account Registration & Security

To access certain features — including order placement, production tracking, and the partner portal — you must register an account. You are responsible for:

• Providing accurate and complete registration information.
• Keeping your password secure and confidential at all times.
• Notifying us immediately if you suspect unauthorised access to your account.
• All activity that occurs under your account credentials.

Convy Living will never ask for your password via email, SMS, or phone. We may suspend accounts that show signs of compromise or fraudulent activity to protect our clients and partners.

5. Ordering, Customisation & Payment

All orders are subject to availability and acceptance. A confirmed order means we have accepted your request and production may begin. By placing an order, you agree to:

• Pay the agreed price, including any applicable delivery, installation, or customisation fees.
• Provide accurate delivery and contact information.
• Understand that customised and made-to-order products carry specific cancellation and refund limitations as detailed in our Refund Policy.

Prices are quoted in Nigerian Naira (₦) unless otherwise stated. Payment is accepted via approved gateways (Flutterwave, Paystack). A deposit is required upon order confirmation; the balance is due as agreed. Convy Living reserves the right to amend prices without prior notice, except for confirmed orders already in production.

6. Production Lead Times & Delivery

Our products are manufactured to order. Estimated lead times are provided at the point of ordering and represent our best estimate; they are not contractual guarantees. Delays may occur due to material availability, design complexity, or force majeure events.

• You will receive production milestone updates via your client portal and email notifications.
• Delivery is coordinated by our logistics team. You must ensure site access and readiness on the agreed delivery date.
• Risk of loss passes to you upon successful delivery and sign-off. Disputed deliveries must be raised within 48 hours of receipt.

7. Cancellations & Refunds

Cancellations and refunds are governed strictly by our Refund Policy. Because all products are manufactured to order, cancellation windows and forfeiture terms depend on the production stage at the time the cancellation request is received.

Please review the Refund Policy carefully before confirming your order.

8. Intellectual Property

All content on the Platform — including product designs, photography, drawings, 3D models, branding, logos, text, and software — is the exclusive property of Convy Living or its licensors and is protected under Nigerian and international copyright and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, or commercially exploit any content from the Platform without prior written consent from Convy Living.

9. Limitation of Liability

To the maximum extent permitted by applicable Nigerian law:

• Convy Living is not liable for indirect, incidental, special, or consequential damages arising from your use of the Platform or products.
• Our total aggregate liability for any claim arising from an order is limited to the amount actually paid by you for that specific order.
• We are not liable for delays or non-performance caused by events beyond our reasonable control (force majeure, strike, transport disruption, severe weather).

10. Privacy & Data Use

Your privacy is important to us. Our collection and use of personal data is described in detail in our Privacy Policy, which complies with the Nigeria Data Protection Regulation (NDPR) and Nigeria Data Protection Act 2023.

By using the Platform, you consent to the processing of your data as set out in the Privacy Policy.

11. Partner Program Terms

Businesses participating in the Convy Living Partner Programme are additionally bound by the Convy Living Partner Agreement signed upon enrolment. In the event of any conflict between these Terms and the Partner Agreement, the Partner Agreement prevails for partner-specific matters.

12. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising out of or in connection with these Terms shall first be resolved through good-faith mutual consultation.

If unresolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the state courts of Lagos State, Nigeria.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify registered users via in-app notification or email. Your continued use of the Platform after any change constitutes acceptance of the revised Terms.

14. Contact

If you have any questions about these Terms of Service, please contact us:

• Website: convyliving.com/contact
• Email: legal@convyliving.com
• Address: As published on our Contact page