Frequently
Asked Questions

Yes. Selected Convy Living products can be customized based on available design, fabric, colour, dimensions, and material options. Customization requests are reviewed based on technical feasibility and production requirements.

Yes. Customers can select from available fabric options. If you have a particular colour, texture, or fabric type in mind, please share your preference with our team so we can advise on availability and suitable alternatives.

Yes. You can send our team a reference image to help communicate the design, colour, style, or general look you want. Our team will review the reference and advise on what can be achieved.

For selected products, dimensions can be adjusted where technically possible. Please note that changing the dimensions can affect the quantity of materials required, production process, final price, and delivery arrangements.

Reference images are used as a guide for the desired style or appearance. The finished product may have slight variations due to differences in materials, fabric, dimensions, craftsmanship, and production techniques.

Customization changes may not be possible once production has commenced. If a change can still be accommodated, it may affect the final price and production timeline.

You can place an order by contacting our Customer Service team via WhatsApp on 09012079892, Instagram @ Convy Living, or our website @ www.convyliving.com. Once you select your preferred product, our team will confirm the available options, specifications, pricing, production timeline, and delivery details before your order is finalized.

This depends on the product. Some of our products are available for individual purchase, while certain designs are sold as a complete set. If the specific item you are interested in is only available as a set, our team can also recommend similar individual pieces where available.

Availability can change depending on current stock and production schedules. Please contact our team with the product you are interested in, and we will confirm whether it is ready for shipment or available for production.

Yes. Selected products can be produced upon request. Production will be subject to material availability, product specifications, and our current production schedule. Our team will confirm the expected timeline before the order is confirmed.

Order changes may be possible if production has not yet commenced. Once production or material procurement has started, changes may affect the cost and production timeline. Please contact our team as soon as possible if you need to make any changes.

Cancellation requests are considered based on the stage of the order. If production, material procurement, or customization has already commenced, cancellation may be subject to applicable terms and costs. Please contact Customer Service as soon as possible if you need to cancel an order.

Please contact Customer Service as soon as possible after delivery and provide clear photos or videos showing the issue. Our team will review the complaint and determine the appropriate resolution.

The Convy Living Partner Program is designed for individuals and businesses interested in working with us to introduce our products and services to their clients or audience. The program can support collaborations with professionals and businesses within the interior, real estate, hospitality, lifestyle, and related industries.

Our partner program may be suitable for interior designers, architects, real estate professionals, property developers, hospitality businesses, influencers, content creators, corporate organizations, and other individuals or businesses whose audience or clientele aligns with Convy Living.

Interested partners can contact our team with their name or business details, area of work, and information about the type of collaboration they are interested in and register on our website. Our team will review the request and provide the appropriate next steps.

Eligible partners may receive special pricing, incentives, commissions, or other benefits depending on the type and structure of the partnership. Specific terms will be discussed and agreed upon before the partnership begins.

Yes. We are open to discussing project-specific collaborations where there is a suitable opportunity for both parties. Contact our team with details of the project and the type of collaboration you have in mind.

Our standard payment structure is 80% payment to commence production and 20% upon completion. Specific payment arrangements may vary depending on the order and will be communicated before production begins.

Our team will provide the approved payment details for your order. Customers are advised to make payments only through the official payment channels provided by Convy Living.

After making payment, please send your payment evidence through the approved communication channel. Our Accounts team will verify the payment and confirm the updated status of your order.

Our prices are determined by the product, materials, dimensions, craftsmanship, customization, and other production requirements. Where discounts or promotions are available, our team will communicate them to eligible customers.

Final payment is required before an order is released for delivery, unless a different arrangement has been officially agreed upon. This allows our Accounts team to confirm that the order is financially cleared for dispatch.

Convy Living provides various delivery options to suit different preferences and needs. We offer standard delivery, which typically includes drop-off at your doorstep. Expedited delivery is available for clients needing faster delivery times. Additionally, our white-glove delivery service offers premium handling, including in-home delivery, assembly, and packaging removal. Costs and availability vary by location, and clients can select their preferred option during checkout. For complex setups or fragile items, we highly recommend white-glove service to ensure secure and professional handling.

Production timelines vary depending on the product, quantity, level of customization, availability of materials, and our current production schedule. Once your order specifications are confirmed, our team will provide an estimated production timeline.

Delivery times depend on whether the order is custom or ready-made. Ready-made items typically ship within a few days, while custom orders may take longer due to production time. Each product page provides an estimated timeline, and after placing an order, you’ll receive regular updates on production and shipping status. For complex custom orders, plan for additional time, especially if specific materials or intricate details are involved. Tracking information will be available in your account once the item ships.

Our Customer Service team will provide updates as your order progresses. Once production is completed and the items are ready for dispatch, we will contact you to coordinate delivery.

Yes, tracking orders is straightforward. Once your order is dispatched, a tracking link is provided via email and accessible in your account under “Order History.” This link lets you monitor the order’s progress from our facility to your location, giving real-time updates on estimated arrival. For custom orders, additional notifications are sent throughout production. Should you experience delays, feel free to reach out, as our team can provide further insights and assistance.

Yes. Convy Living is based in Port Harcourt, but we deliver to customers in different locations across Nigeria and outside Nigeria. Delivery charges depend on the destination, size of the order, and logistics requirements.

To change the delivery address, log in to your account and update the details under “Shipping Information” before the order ships. If the order is already in transit, contact our support team immediately, as redirection may be possible but could incur additional charges. Timely updates prevent delays, so we recommend verifying your address before finalizing each order.

Delivery fees are not the same for every order. They depend on the delivery location, size and quantity of the items, and the logistics arrangement required. Our team will confirm the applicable delivery charge before dispatch.

This may be possible depending on the order and circumstances. Please discuss this with our team before arranging a third-party logistics provider so we can coordinate the collection properly.

Yes. Our team will provide relevant updates on your order, particularly when there are important changes to the production or delivery status.

While we work to meet the estimated timeline provided, unforeseen circumstances such as material availability, production issues, weather conditions, or logistics challenges may affect delivery. If there is a significant change to your timeline, our team will communicate the update and provide the latest available information.

Yes. If you are unable to receive the order personally, you may authorize someone to receive it on your behalf. Please inform our team in advance and provide the necessary details.

Convy Living accepts returns within 30 days of delivery for most items, provided they’re unused and in original packaging. Customized furniture is generally non-refundable due to its unique specifications, though exceptions may apply if there’s a defect or damage. Returns require pre-authorization from our customer service team. Once approved, items must be securely packed for return shipping. After we receive and inspect the item, a refund is processed minus return shipping fees, with details available on our Returns page.

To initiate a return, contact our customer service team through email or phone, providing your order number and reason for return. They will guide you through packaging instructions, shipping details, and any applicable fees. You’ll receive a return authorization number, which should be included with the returned item. Returns sent without authorization may face delays, so it’s essential to follow the instructions provided by our team.

Yes, certain items are non-returnable. This includes custom-made furniture, clearance items, and any pieces altered post-purchase. Personalized or modified products cannot be returned due to their unique nature. For non-returnable items, our customer service team ensures detailed product descriptions, so you’re fully informed before purchasing. If there’s any uncertainty, please consult with our team to clarify return eligibility before placing your order.

If your item arrives damaged or defective, contact us immediately with photos and details of the issue. We’ll work to resolve the issue swiftly, either through a replacement or repair, depending on the damage extent and item availability. Our quality assurance process helps minimize defects, but we prioritize addressing any issues promptly to ensure customer satisfaction. We’ll cover return shipping for damaged or defective items approved for return.

Convy Living offers exchanges for eligible, non-customized items within 30 days of delivery. If you’d like to exchange an item, reach out to our customer support with your order details and the item you’d like instead. We’ll guide you on return arrangements for the original item and ordering the new piece. Return shipping fees may apply, and any difference in cost between items will be adjusted accordingly.

Once we receive and inspect the returned item, refunds typically process within 5–7 business days. The refund amount is credited back to the original payment method, minus any return shipping costs if applicable. We send an email confirmation when the refund is processed. Please note that bank processing times may vary, so it may take additional time for the amount to reflect in your account.

Convy Living generally does not charge a restocking fee, but some items may incur a nominal restocking fee, particularly larger furniture pieces. Our customer service team will inform you of any restocking fees before the return is authorized. The goal is to ensure transparency, helping you make an informed decision regarding returns and any associated fees.

Customized orders are crafted to meet individual specifications, which makes them non-returnable under our policy. However, if there’s a significant quality or specification issue, please reach out to our team. While standard policy limits customization returns, we assess each case individually and may provide options for repair or adjustment if there’s a manufacturing discrepancy. Customer satisfaction is key, so we aim to address any customization concerns reasonably.

Contact our Customer Service team immediately with your order details and supporting photos or videos. We will compare the delivered item with the confirmed order specifications and advise on the next steps.